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A malicious email can look just like it comes from a financial institution, an e-commerce site, a government agency or any other service or business.
It often urges you to act quickly, because your account has been compromised, your order cannot be fulfilled or there is another urgent matter to address.
If you are unsure whether an email request is legitimate, try to verify it with these steps:
- Contact the company directly – using information provided on an account statement, on the company’s official website or on the back of a credit card.
- Search for the company online – but not with information provided in the email.
Spam is the electronic equivalent of junk mail. The term refers to unsolicited, bulk – and often unwanted – email. Here are ways to reduce spam:
- Enable filters on your email programs: Most internet service providers (ISPs) and email providers offer spam filters; however, depending on the level you set, you may end up blocking emails you want. It’s a good idea to occasionally check your junk folder to ensure the filters are working properly.
- Report spam: Most email clients offer ways to mark an email as spam or report instances of spam. Reporting spam will also help to prevent the messages from being directly delivered to your inbox.
- Own your online presence: Consider hiding your email address from online profiles and social networking sites or only allowing certain people to view your personal information.
Phishing attacks use email or malicious websites (clicking on a link) to collect personal and financial information or infect your machine with malware and viruses.
Spear phishing involves highly specialized attacks against specific targets or small groups of targets to collect information or gain access to systems. For example, a cybercriminal may launch a spear phishing attack against a business to gain credentials to access a list of customers. From that attack, they may launch a phishing attack against the customers of the business. Since they have gained access to the network, the email they send may look even more authentic and because the recipient is already customer of the business, the email may more easily make it through filters and the recipient maybe more likely to open the email.
The cyber criminal can use even more devious social engineering efforts such as indicating there is an important technical update or new lower pricing to lure people.
Spam & Phishing on Social Networks
Spam, phishing and other scams aren’t limited to just email. They’re also prevalent on social networking sites. The same rules apply on social networks: When in doubt, throw it out. This rule applies to links in online ads, status updates, tweets and other posts. Here are ways to report spam and phishing on major social networks:
- Reporting spam and phishing on Facebook
- Reporting spam on Twitter
- Reporting spam and phishing on YouTube
Tips for Avoiding Being a Victim
- Don’t reveal personal or financial information in an email, and do not respond to email solicitations for this information. This includes following links sent in email.
- Before sending or entering sensitive information online, check the security of the website.
- Pay attention to the website’s URL. Malicious websites may look identical to a legitimate site, but the URL may use a variation in spelling or a different domain (e.g., .com versus .net).
- If you are unsure whether an email request is legitimate, try to verify it by contacting the company directly. Contact the company using information provided on an account statement, not information provided in an email. Check out the Anti-Phishing Working Group (APWG) to learn about known phishing attacks and/or report phishing.
- Keep a clean machine. Keep all software on internet-connected devices – including PCs, smartphones and tablets – up to date to reduce risk of infection from malware.
What to Do if You Are a Victim
- Report it to the appropriate people within the organization, including network administrators. They can be alert for any suspicious or unusual activity.
- If you believe your financial accounts may be compromised, contact your financial institution immediately and close the account(s).
- Watch for any unauthorized charges to your account.
- Consider reporting the attack to your local police department, and file a report with the Federal Trade Commission or the Internet Crime Complaint Center.
Protect Yourself With These Tips
- When in doubt, throw it out: Links in email, tweets, posts and online advertising are often how cybercriminals try to compromise your information. If it looks suspicious, even if you know the source, it’s best to delete or – if appropriate – mark it as junk.
- Think before you act: Be wary of communications that implores you to act immediately, offers something that sounds too good to be true or asks for personal information.
- Make your password a sentence: A strong password is a sentence that is at least 12 characters long. Focus on positive sentences or phrases that you like to think about and are easy to remember (for example, “I love country music.”). On many sites, you can even use spaces!
- Unique account, unique password: Having separate passwords for every account helps to thwart cybercriminals. At a minimum, separate your work and personal accounts and make sure that your critical accounts have the strongest passwords.
- Lock down your login: Fortify your online accounts by enabling the strongest authentication tools available, such as biometrics, security keys or a unique one-time code through an app on your mobile device. Your usernames and passwords are not enough to protect key accounts like email, banking and social media.
Malware and Botnets
Viruses are harmful programs that can be transmitted to computers and other connected devices in a number of ways. Although viruses differ in many ways, all are designed to spread themselves from one device to another and cause havoc. Most commonly, viruses are designed to give the criminals who create them some sort of access to the infected devices.
The terms “spyware” and “adware” apply to several different technologies. The two important things to know about them are that:
- They can download themselves onto your device without your permission (typically when you visit an unsafe website or via an attachment).
- They can make your computer do things you don’t want it to do, such as as opening an advertisement you didn’t want to see. In the worst cases, spyware can track your online movements, steal your passwords and/or compromise your accounts.
Botnets are networks of computers infected by malware (such as computer viruses, key loggers and other malicious software) and controlled remotely by criminals, usually for financial gain or to launch attacks on websites or networks.
If your computer is infected with this malware and part of a botnet, it communicates and receives instructions about what it’s supposed to do from “command and control” computers located anywhere around the globe. What your computer does depends on what the cyber-criminals are trying to accomplish.
Many botnets are designed to harvest data, such as passwords, Social Security numbers, credit card numbers, addresses, telephone numbers and other personal information. The data is then used for nefarious purposes, such as identity theft, credit card fraud, spamming (sending junk email), website attacks and malware distribution.
Ransomware is a type of malware that accesses a victim’s files, locks and encrypts them and then demands the victim to pay a ransom to get them back. Cyber-criminals use these attacks to try to get users to click on attachments or links that appear legitimate but actually contain malicious code. Ransomware is like the “digital kidnapping” of valuable data – from personal photos and memories to client information, financial records and intellectual property. Any individual or organization could be a potential ransomware target.
Download the Michigan Cyber Command Center’s list of ransomware resources here.